Frequently Asked Questions

Please see below for some of the more commonly asked questions, if you need more information please call or email us.

Common Questions

  • How do I contact you?
    Ring 07 8508024 or email [email protected]
  • If I use compatible ink in my printer will it damage my printer?
    Compatible cartridge quality is very high and can reach the reliability of branded originals. Many of my customers have been using compatible cartridges for years in their printers with no problems. My supplier provides very good quality cartridges and should any problems develop they are quick to go back to their supplier to resolve these. I have complete confidence in the cartridges I supply working perfectly in your printer.
  • What is the Inkshop ink guarantee?
    If, in the unlikely event your printer is damaged by an Inkshop compatible ink product when used according to instructions, Inkshop will repair or replace your printer.
  • What is the print quality like?
    Whether printing in black or colour, print results are sharp, crisp and bright. It is very difficult to distinguish between a Inkshop compatible cartridge printout and an original ink cartridge printout.
  • Why are Inkshop compatible cartridges my best choice in compatible cartridges?
    The quality of the cartridges. We have extensively tested and researched our cartridges and manufacturers to ensure we bring you, our customers, only the finest ink & toner. Our printouts are comparable to originals but you can enjoy up to 60% savings.
  • What is a remanufactured cartridge?
    This is an original cartridge that has been professionally refilled. In some cases some componentry is also replaced with new parts.
 

Common Printer Problems

  • Odd Colours
    The colours on the printed image don’t represent the image on the screen i.e. too red, too yellow etc... This is usually the result of a blockage to one or more printer heads. Run a nozzle check to see if there is a blockage and then run a printer head clean.
  • Streaking, Banding or Missing Lines
    A very common problem but usually rectified by undertaking a “print head clean”. There are some simple steps you can take to minimise the likelihood of this problem occurring:
    a. Undertake a print head clean when you change cartridges
    b. Use high quality paper such as Fresh Paper
    c. Replace empty cartridges as soon as they run out.
    d. Don’t take out empty or low cartridges without immediately replacing it with a new one
  • Incorrect paper setting or type
    Premium quality paper does not need as much ink to record the true image.
    The crackle effect known as “coalescence” can be caused by the ink output being too fast or too high for the paper being used. The ink is being jetted faster than the paper receiving layer can absorb.
    Reduce the print speed. In your print settings choose the highest resolution possible and the finest drop size possible.
  • Incorrect colour balance
    The file may look good on screen but the print is different. Correct skin tone is lost and detail in blacks and shaded areas are lost.
    This can be caused by the monitor not being calibrated to the printer or the file being only low resolution e.g. web images are generally 72 dpi. To get photo quality print outs you would prefer 300 dpi images.

    Also check the printer driver settings match the recommended paper settings.